Fire FAQ - for cosy hours by the fire.

The price of an Attika wood stove or wood fireplace depends on the model and the options selected. These include, for example, ElectronicAIR™, heat-storage module© or other features.

Attika wood stoves and wood fireplaces are sold through the network of qualified Attika dealers. If you are interested in a product, please contact a dealer near you.

The dealer will provide you with a personalised quote for the model you require. This will take into account, amongst other things, the selected features and the specific on-site installation requirements.

The cost of installing a wood stove depends on the structural conditions of your home and the desired outcome. It is therefore not possible to give a flat-rate price.

Please contact an Attika dealer in your area. They will assess the situation in your home and advise you on the most suitable installation.

The kW rating indicates the output of a system and how much radiant heat the appliance emits. However, the actual heat output depends on the amount of wood selected by the user. The size of the room is crucial for a pleasant room climate. Each kW of heat output can heat an area of 10 m2 (approx. 25 m3 room) (in newer buildings with good insulation). Your specialist dealer can advise you individually on this issue.

A stove (figure 1) is a freestanding appliance. A fireplace insert (figure 2) is custom-fitted into a cladding or structural solution.

The chimney must be suitable for the wood stove, its location and the applicable legal requirements. These requirements may vary depending on the country, region or federal state.

As every chimney is different/en/service-attika/dealer-search, the situation should always be assessed on site. To do this, please contact your local dealer or chimney sweep.

Attika wood stoves offer three types of air control, depending on the model: manual, CleverAIR™ or ElectronicAIR™. The most suitable option depends on the wood stove, the chimney, the existing flue system and the level of ease of use you require.

With manual air control, you regulate the air supply yourself. This option may be suitable depending on the chimney and draught conditions, for example if the wood stove is connected to a large-diameter flue tube and the air supply needs to remain open for longer.

CleverAIR™ automatically regulates the air supply during combustion – without the need for electricity. You simply load dry wood and light the fire. CleverAIR™ automatically supplies the fire with the correct amount of primary, secondary and tertiary air during each firing phase. This reduces the risk of operating errors, promotes clean combustion, low emission levels and efficient use of the firewood.

ElectronicAIR™ is Attika’s electronic burn-off control system. It measures the combustion temperature and automatically regulates the air supply via an electronic control unit. This promotes controlled combustion and consistently low emission levels of fine dust and CO.

An Attika dealer can advise you on which air control system is best suited to your wood stove, your flue system and your requirements.

Yes, many of Attika’s wood fireplace inserts can be used as a partition. This allows the fire to be integrated into the living space from several sides.

Suitable models include, for example, the VISIO 3:1, VISIO Tunnel, R-600 RD and R-600 T.

Yes, a wood stove can also be installed in a small room. It is important that the model, firebox size and heat output are suitable for the room.

For smaller rooms, we recommend wood stoves with a small firebox, such as the compact Q-TEE 2 from Attika. Models made from soapstone or wood stoves with a heat-storage module© are also recommended for smaller rooms.

You can recognise a high-quality wood stove by, amongst other things, the finish of the firebox door, how it operates, the hinges and the seals. It’s best to check these points directly at a dealer.

Our tip: open and close the firebox door several times at the point of sale:

• Does it open easily and close completely? Does it lock automatically?


• Does the hinge run smoothly?


• Does the closing sound pleasant?


• Does the handle fit comfortably in your hand?


• Does the door feel solid, compact, airtight and heavy?


• Are the seals on the inside of the door neatly fitted?

A special function is the Self-Locking System© (SLS©), developed by Attika designers in Switzerland. This allows the firebox door to be opened easily with a gentle pull and in an ergonomic motion.

It’s best to have the Self-Locking System© demonstrated to you by a local Attika dealer.

Yes, this is possible if the wood stove or wood fireplace is installed as a room air independent unit. In this case, the combustion air is not drawn from the room but is supplied from outside in a controlled manner. To achieve this, the required fresh air is channelled from outside to the wood stove via a pipe or duct.

For almost all Attika wood stoves and wood fireplace inserts, this connection can be made via the AIR system. Depending on the model and installation situation, the air supply can be routed through the floor or the rear wall.

Please always observe the country-specific regulations and have the plans checked by a qualified professional.

Among the most popular Attika wood stoves in 2025 were:

1. VIVA L series – a round, minimalist design with a wide range of options.

2. NEXO series – clean-lined, modern and customisable.

3. BANDO – compact, efficient and with a high heat storage capacity.

4. CARO series – elegant elliptical shape, available in various heights and versions.

5. MAX 600 – striking wood stove with a strong presence, particularly suitable for larger rooms.

These models impress with their design, ease of use and efficiency, and reflect the diversity of Attika’s fireplace range.

Le stufe e i camini Attika vengono premiati perché coniugano in modo coerente design, qualità dei materiali, tecnologia e facilità d’uso. Premi di design come il German Design Award confermano la qualità estetica e funzionale di modelli selezionati.

Un esempio è la stufa a legna Attika 600 RD, che è stata insignita del German Design Award per il suo linguaggio formale eccezionale, la tecnologia all’avanguardia e l’elevata facilità d’uso.

Tali riconoscimenti dimostrano l’impegno di Attika nello sviluppo di caminetti esteticamente puliti, durevoli e tecnicamente ben congegnati.

Several Attika fireplaces have won major design awards in recent years. These include:

600 RD stove – German Design Award 2026 – Winner
MAX 600 stove – Red Dot: Best of the Best 2021
VISIO gas fireplace series – German Design Award 2020
NEXO wood-burning stove series – German Design Award 2019
PILAR wood-burning stove – Design Plus by ISH 2019
VIVA L wood-burning stove series – Red Dot Design Award 2017

These awards demonstrate that Attika fireplaces have been impressing customers for 45 years with their clean design, high-quality technology and consistent product development.

Please contact a fireplace installer or Attika dealer in your area. Based on your home’s layout and your heating requirements, they will be able to recommend the best possible solution for you.

The minimum clearances between a wood stove and combustible materials depend on the stove model, its version and its position in the room. The specifications in the installation manual, as well as local fire safety and building regulations, are decisive.

You will find the minimum clearances from walls, furniture, combustible building components and other materials specified by the manufacturer in the installation manual for your wood stove. These clearances must be observed during planning and installation.

The floor in front of and beneath the wood stove must also be protected if it is made of combustible material. A base plate or underlay made of non-combustible material is often used for this purpose.

In addition, different building regulations and fire safety regulations apply depending on the country, region or local authority. You should therefore clarify the requirements with the relevant specialist (chimney sweep/fire safety authority) before installation.

No. To install a wood stove or wood fireplace insert, you always need a working chimney.

For legal reasons, it is not permitted to light a wood fire without a suitable chimney. If there is no chimney, electric fires or bioethanol fireplaces offer an alternative.

Electric fires are only available in Switzerland, Germany, Austria, France and the Netherlands.

Note for Switzerland:

In Switzerland, Bioethanol fireplaces with a heat output of more than 2 kW may not be operated without a fireplace connection.

Yes, provided the dimensions of the wood stove and the flue system are compatible. It is essential that the stove and flue function technically as a single unit.

The flue is the heart of the wood stove. Therefore, the smoke outlet and the flue system should be as well-matched as possible. Ideally, the flue system should have the same diameter as the stove’s smoke outlet.

Most Attika wood stoves have a smoke outlet with a diameter of 150 mm.

In addition, the flue system should ideally be at least 4 metres long, have as few changes of direction as possible, and horizontal sections should be kept as short as possible.

Outside air is fresh air that is supplied directly to a wood stove from outside. It serves as combustion air and is not drawn from the room.

This is particularly relevant in modern, well-insulated homes, where there may be insufficient air in the room to ensure clean combustion. At Attika, this external air supply is known as the AIR System. The AIR System can be connected to almost all Attika wood stoves.

Please always observe the country-specific regulations.

Yes, provided that the smoke outlet on your wood stove also has a diameter of 200 mm, ideally. The dimensions of the wood stove and the smoke system should not differ too greatly from one another.

In Germany, the base plate of a wood stove must comply with the applicable fire safety regulations. According to the DE standard, it must extend at least 50 cm in front of the firebox opening and at least 30 cm on each side.

Measurements are taken from the firebox opening of the wood stove. These minimum dimensions protect the floor from flying sparks and falling embers.

You can find a detailed diagram showing where to take these measurements here.

The safety distance from a combustible ceiling is measured from the top edge of the stove door. The required safety distances vary depending on the model of stove.

You can find the exact safety distances for your model in the relevant installation manual in the Downloads section.

Firewood should be stored out of the elements and raised off the ground to protect it from ground damp.

The ends of the wood logs should face outwards, and there should be sufficient space between the ground and the logs to allow air to circulate freely.

Enclosed spaces such as garages or cellars are not suitable for storing firewood.

Bring the logs indoors into the warmth a few days before burning them. This allows them to dry out further. Wood storage units in various designs are suitable for temporary storage.

Firewood should have a moisture content of around 17 to 20 per cent. The drier the wood, the higher the usable energy yield.

You can check the moisture content using a wood moisture meter.

Getting the best possible fire in a wood stove depends on lighting it correctly and operating it properly. We explain the most important steps in our useful tip and in the lighting video.

Yes, wood briquettes can be used in a wood stove. However, the quantity must be adjusted, as wood briquettes are denser and have a higher calorific value than traditional firewood.

Wood briquettes are made from machine-pressed wood waste such as sawdust and wood shavings. They contain less moisture than traditional firewood and have a higher density. As a result, a single briquette contains more energy.

Wood briquettes have a calorific value of approx. 5 kW/kg. By comparison, good-quality, standard firewood has a calorific value of approx. 4.4 kW/kg. To ensure that the maximum fuel load for the wood stove is not exceeded, wood briquettes should be broken up and used only in appropriate quantities.

As a guideline, allow approximately 1 kg of wood briquettes per hour.

Painted, laminated, impregnated or plastic-coated wood, as well as waste materials, must not be placed in the fire box. Do not burn painted waste wood, chipboard, plywood, nut shells, pine cones, newspaper, coal or household waste.

Burning these materials can produce exhaust gases that are harmful to health and the environment. These harm the surrounding area and can also damage the wood stove.

We do not recommend barbecuing in a wood stove or wood fireplace. Barbecuing can produce grease residues which build up in the fire box or on the stove cladding. These residues are often difficult to remove.

The amount of wood consumption in a wood stove or wood fireplace insert is influenced by various factors. In our blog post, we explain which factors are relevant and how you can reduce your wood consumption.

You can secure a wood stove with a safety gate or guard. This ensures there is sufficient distance between the child and the hot wood fireplace.

Place the guard in front of the wood stove so that young children cannot get too close to the hot surfaces.

Never leave young children unattended near a wood stove.

If the wood stove no longer responds to the air control, in most cases the door is not closed properly. This allows air to enter the fire box unchecked, and the air supply cannot be reduced as intended.

You should therefore first check whether the door is fully closed. You can find out how to check this in the next question: «The stove door won’t close. What can I do?»

First, check whether the firebox door closes completely. The «paper test» is helpful: wedge a sheet of paper into the door and close it. If the paper can be moved, the door is not closing properly.

Next, check whether anything is jammed in the ash drawer or whether it has not been pushed in correctly.

Also check the latch of the Self-Locking System© (SLS). If this is folded in and the spring is not tensioned, the door will not close properly. The latch can be carefully pushed back into position with light pressure. Caution: The latch may have sharp edges.

If the door still won’t close after this, please contact your Attika dealer.

Candle wax on soapstone can be removed using blotting paper or absorbent paper and a hot iron. The stove must be completely cold before you start.

Place the paper on the affected area and carefully run the hot iron over it. Alternatively, you can gently sand the area with fine-grained sandpaper.

A wood log should not be too large. Ideally, it should have a weight of around 700 to 800 grams and be no more than 33 cm long. Two smaller wood logs generally burn better and more cleanly than a single large log.

Please also refer to the information in the user manual in the Downloads section.

For a baking chamber temperature of around 160 to 180 °C, the viva l oven wood stove requires around 2 to 2.5 kg of wood per hour when stoked correctly.

The baking chamber reaches this temperature after about an hour. The base plate then reaches a temperature of approximately 260 to 300 °C.

The amount of firewood required depends on the wood stove, the size of the fire box, the desired heat output and the method of firing. On average, it is around 1.5 kg of firewood per hour.

The exact amount required varies depending on the output and energy efficiency of the wood stove. As a guide, a single log for a wood stove should weigh less than 1 kg. Depending on how it is cut, this usually corresponds to 1 to 2 wood logs.

You can find the recommended and maximum permitted amount of wood for refilling in the relevant installation manual under the Downloads section.

No, a traditional wood stove does not require electricity. It can be used without needing a mains socket, an internet connection or a battery.

This means that, in principle, a wood stove will continue to work even during a power cut. However, additional electronic functions or controls may require a power supply.

If you have any questions about the right equipment for your needs, our Attika dealers will be happy to advise you in person.

Yes, the glass panel should be cleaned regularly, even if it is only slightly soiled. This ensures a clear view of the fire and prevents deposits from having a lasting effect on the glass-ceramic surface.

During the combustion process, particles are produced which can stick to the glass panel. If these deposits are not removed regularly, some of their components may react with the glass-ceramic material.

Unsuitable cleaning agents can also damage the pane’s surface, particularly if residues remain on the pane and are exposed to high temperatures.

To prevent cloudy patches or a white film forming on the glass pane, the fire box should not be overheated and the pane should be cleaned regularly.

You can find further advice on proper cleaning in our useful tip.

Regular lubrication of all moving parts on the stove is essential for the stove to work properly. We recommend the use of Neoval or WD-40 sprays, as the use of other products can lead to the formation of odours or residues. Door latches, hinges and movable handles should be lubricated with a small spray.

When spraying, cover the coating with some household paper to avoid stains. Move the door back and forth slightly after lubricating. It is best not to use too much spray at once - instead, repeat the process regularly.

You can get the right lubricant from your local dealer and can count on their help if you have any questions.

Yes, we recommend regular maintenance of your wood stove. This will ensure that the fireplace remains in good working order and reliable for many years to come.

The fireplace and the flue tube should be inspected and cleaned annually by the relevant local chimney sweep.

Please enquire with your local dealer for further details.

Maintenance of a wood stove should ideally be carried out before the start of the heating season. You can carry out simple maintenance tasks yourself or hire a specialist.

Remove any remaining ash from the fire box, ash grate and ash pan. Check the gaskets and replace any damaged ones.

Lubricate moving parts such as door hinges, the door latch and door slide rails with a suitable lubricating spray that does not leave any residue.

Also check the firebox lining made of fireclay or Skamol. Significant temperature fluctuations can cause cracks to form, although these do not usually affect the functions of the wood stove. The firebox lining should only be replaced once it has started to crumble after prolonged use.

We recommend having the flue tube inspected and cleaned annually by a chimney sweep. A new firebox lining should be fitted by a local stove fitter.

Odours may emanate from the wood stove if it has not been used for a long time. Dust and dirt can build up and cause odours when heated.

Clean the stove before using it again and make sure there are no visible residues on or inside the appliance.

Ash from a wood stove must be completely cool before disposal. Wait at least 24 hours before removing the ash from the fire box, then collect it in a fireproof metal bucket.

An ash grate and an ash drawer make it easier to remove the ash from the wood stove. Almost all Attika wood stoves and wood fireplace inserts are fitted with an ash grate and an ash drawer.

Any remaining ash residue in the fire box can be scooped out with a set of fireplace tools or removed using an ash vacuum.

Place the ash in a fireproof metal bucket and leave it to stand for at least 2 days. In most cases, the completely cooled ash can then be disposed of with your regular household waste.

No. A thin layer of cold ash in the fire box can make it easier to relight the fire.

Smoke in a wood stove can be caused by insufficient draught in the flue, damp wood or wood logs that are too large. Soot on the outside often forms when the door is opened too early or too quickly.

Do not open the door until the fire has gone out and the flames are no longer burning at a high height. If the door is opened whilst the flames are at a high height, soot may form on the outside of the wood stove.

Always open the door slowly and carefully.

Soot marks on light-coloured wood stoves can be removed using a suitable cleaning agent for light-coloured steel surfaces. Clean the surface carefully with a microfibre cloth or a Jemako cloth.

Soot marks above the firebox door can occur if the door is left open for too long or if too much smoke is produced when lighting the fire.

For Attika wood stoves in light-coloured finishes such as white, sand, nickel or silver, we recommend a cleaning agent for light-coloured steel surfaces. It is also suitable for removing grease stains, oil stains and dirt from painted external surfaces.

Do not use the cleaning agent on dark paint finishes such as black or mocha, as this may cause differences in shade.

Always follow the cleaning agent’s instructions for use.

You can obtain spare parts for your Attika fireplace from an Attika dealer. It is best to contact the dealer from whom you purchased your fireplace.

The dealer will identify the correct spare part, order it for you and, as a rule, also carry out the installation.

To ensure the correct spare part is ordered, the following details are helpful:

• Name of the stove or fireplace


• Year of manufacture


• Serial number, visible on the appliance or on the CE mark


• A photo showing the entire fireplace


• A close-up photo of the spare part required


• Invoice or proof of purchase from the dealer

If you do not know who originally sold and installed your Attika fireplace – for example, following the purchase of a property with an existing fireplace, or if the dealer has gone out of business – please contact a current Attika dealer in your area.

Spare parts are components that do not normally sustain damage when a fireplace is used correctly. Wear parts are subject to stress through normal use and wear out over time.

Spare parts:
If a fault occurs, the Attika dealer will determine whether it is covered by the warranty. If the defect is covered by the warranty, Attika will decide how the fault is to be rectified. If a repair is required, the dealer will ensure it is carried out professionally.

Wear parts:
These include, for example, seals or firebox linings. These parts are subject to natural wear and tear and are therefore subject to a charge – similar to tyres or oil in a car.

Clean the exterior of a white or light-coloured wood stove regularly and always before the next use if any stains are visible. This will prevent dirt or stains from becoming permanently burnt into the surface.

If dirt and stains are left on a steel wood stove, the heat can cause them to become permanently burnt into the surface.

For white or light-coloured steel surfaces, we recommend the RAIS wood-burning stove cleaning agent or lukewarm soapy water.

Always dry the surface after cleaning to prevent rust.

Yes, a wood stove with natural stone or soapstone cladding can be repositioned, moved or dismantled. Particular care must be taken to ensure that the cladding is not damaged.

Particular care must be taken when removing the top plates. We recommend securing the side stones beforehand using a clamping kit to prevent them from falling out.

Yes, retrofitting may be possible. Whether it is advisable should be discussed with an Attika dealer, as replacing the wood stove may be more cost-effective depending on its age and condition.

The Federal Immission Control Ordinance (BImSchV) sets out regulations on air quality in Germany. These apply to wood stoves and wood fireplace inserts. As the legal requirements have changed, models installed before 22 March 2010 will not receive approval for use from 31 December 2024.

The aim of these regulations is to achieve the highest possible efficiency whilst keeping emissions as low as possible. To this end, wood stoves undergo extensive testing. The values determined during these tests are relevant at the time of installation and are checked by the chimney sweep.

Attika wood stoves are designed for a long service life and high performance, which reflects Attika’s quality promise. However, some older models were tested before the new regulations came into force. They must therefore be retrofitted or replaced to comply with BImSchV Stage 2.

One possible retrofit option is the installation of an active particulate filter, also known as a particle separator. This can help to meet the specified limit values.

Check with your Attika dealer to see whether this costly option is worthwhile for your wood stove. If your Attika wood stove has already been in use for many years, a complete replacement may be more cost-effective. Please contact the Attika sales team for a suitable quote.

Whether a wood stove or wood fireplace complies with the 2022 Ecodesign Directive depends on the specific model and the tested performance values. Solid fuel heating appliances must meet the applicable minimum requirements in order to be sold on the European market.

The aim of the Ecodesign Directive 2022 is to reduce the environmental impact of energy-related products throughout their entire life cycle.

The Ecodesign Directive 2022 has been incorporated into EN 16510, which has applied to wood stoves and wood fireplace inserts since 9 November 2025.

The burning of wood is considered to be CO₂-neutral within the natural carbon cycle. When wood is burnt, the same amount of CO₂ is released as the wood absorbed whilst growing and would also have been released had it decomposed naturally.

If operated correctly, no flue gases should enter the living space. You should therefore always open the firebox door slowly to ensure that as little flue gas as possible escapes from the wood stove into the room.

With Attika’s AIR system, the combustion air is supplied from outside rather than drawn from the room. This means the wood stove can be operated room air independent.

There is no one-size-fits-all answer to this. If you have any health concerns, you should always consult your doctor.

A wood stove produces emissions; however, thanks to controlled combustion, these are significantly lower than, for example, those from an open campfire.

Attika wood stoves are subject to strict environmental and quality standards. We are constantly working to further reduce the emissions from our wood stoves.

Smoke from a wood stove should be avoided as far as possible during pregnancy. If a wood stove is operated correctly, no smoke should enter the living area.

If smoke does enter the room, the room should be well ventilated and the cause investigated. If you have any health-related questions or concerns during pregnancy, please consult your doctor.

The European standard EN 16510 has been in force since 9 November 2025 and replaces several previous standards. These include, amongst others, EN 13240 for wood stoves and EN 13229 for wood fireplace inserts.

For manufacturers and importers, compliance with EN 16510 is a prerequisite for products to receive CE marking and be placed on the market in the European Single Market for the first time.

For private individuals, the change has no impact on existing and already installed fireplaces. Nor does it require any additional action on the part of end customers when purchasing a new fireplace.

In addition to being a source of heat, a gas fireplace is also an architectural element that needs to match your personal style. Attika has a wide range of high-quality gas fireplaces and gas stoves that offer many options for customised gas fire solutions. Visit the showroom of your local specialist dealer and let them show you the gas fireplaces live.

A gas stove is a free-standing gas stove (see figure 1). A fireplace insert can be installed individually (see figure 2).

Yes, an Attika VISIO gas fireplace insert that is equipped with LEDs requires a power connection. An Attika gas stove can also be operated with a battery. However, if additional options are selected for the gas stove, such as a WiFi box, then a power connection is also required here.

The price of an Attika gas stove or gas fireplace insert varies depending on the model and options (side window, designframe, anti-reflective glass, etc.).

All Attika stoves and fireplaces are sold through our network of qualified dealers. If you are interested in our products, please contact your local dealer. They will provide you with a customised offer for the desired product, including individual installation.

The height of the installation costs for a gas fireplace or gas stove depend on the structural living situation and the desired result of the installation. Ask a local dealer for advice on this.

A gas fireplace requires a concentric pipe with two ducts (las tubes), which extracts the smoke (inner pipe) and supplies the combustion air (outer pipe). Your local dealer will be able to advise you on this.

Gas fireplaces use a different system to conventional wood fireplaces - namely one with two ducts (las tubes) in one. One for the combustion air, which draws in air, and one for the hot exhaust air, which emits it. Contact a recognised dealer who can assess on site whether your current chimney is suitable or whether it needs to be renovated.

Yes, in some cases a gas fire can produce more heat than a conventional stove. In addition, it is quick and easy to adjust the heat using the remote control or an app.

Yes, of course. The VISIO Gas Roomdivider and VISIO Gas Tunnel gas fire inserts are particularly suitable for this. They are ideal for use as a partition wall and architectural element in the living room.

Example: For an 11 kW appliance, the gas consumption is as follows:

• Approx. 1.1 m3/h with natural gas
• Approx. 0.38 m3/h with propane (0.75 kg/h)

No, the installation of the gas stove must be carried out by a specialist. Professional installation and proper connection to the flue gas system ensure a correctly functioning gas fireplaces and compliance with legal requirements. Ask your local chimney builder for advice.

Please contact a dealer if you wish to replace a gas fireplace. They will be able to assess your home, the existing installation and your heating requirements. On this basis, they can help you find a suitable replacement solution.

You can find an Attika dealer near you using the dealer locator.

No, in principle, you will need a suitable flue connection to install a gas stove or gas fireplace.

Depending on the country, an external wall connection may be possible if a roof outlet is not feasible. Which solution is approved depends on local regulations.

Please check the options with the relevant chimney sweep or a specialist before installation.

External gas must be supplied to operate the gas stove or gas fireplace. Either via a gas cylinder, which can be concealed, or via a permanently installed gas connection with natural gas or propane gas.

The required clearances depend on the gas stove, its version and its position in the room. You will find the exact minimum clearances in the installation manual for the relevant model.

In addition, local building regulations and fire safety regulations must be observed.

Check with your local fire safety officer or chimney sweep to find out which requirements apply to your installation.

No, the gas fireplace does not require any additional fresh air from the room. The necessary fresh air supply is provided via the flue system in the chimney.

Additional fresh air inlets in the room are therefore not required.

Gas consumption depends on the set output, the duration of use and the size of the room to be heated. It is therefore not possible to give a general figure for consumption.

If the gas fireplace or gas stove is operated continuously at a high output setting, gas consumption will be correspondingly higher than at a lower setting.

The output of the appliance and individual heating habits also influence actual consumption.

Yes, in some cases a gas fire can produce more heat than a conventional stove. In addition, it is quick and easy to adjust the heat using the remote control or an app.

This of course depends on the individual use of the appliance. To give you an idea: with an output of 10 kW, a 10.5 kg cylinder will last for approx. 13 hours.

The gas fireplace can be set quickly and easily using the remote control supplied. You can use it to switch the gas fireplace on and off, regulate the heat output, continuously adjust the flame height and switch on the LEDglow functions. The gas stove can also be controlled using an app.

Yes, Attika gas stoves and gas fireplaces can be controlled via an app, provided a Wi-Fi module and a power supply unit are connected.

For safety reasons, the control function only works within the same network.

The app is called «attika Gas App» and is available for iOS and Android.

The gas appliance consists of a combustion chamber in which combustion takes place. This is equipped with safety valves. An electronic gas valve allows the desired amount of gas to pass through to a burner, where the air required for combustion is introduced. This produces the flame. Ignition takes place automatically via a spark system. Combustion is continuously monitored by a detection system, which switches off the gas if there is no flame.

None. As propane is heavier than air, there is a risk of gas accumulation in the event of a cylinder fault. Propane cylinders must be stored outdoors.

Yes, the type of gas does affect the view of the flames. With propane gas, the flames are generally slightly lower than with natural gas. This is because propane gas has a higher density than natural gas.

VISIO GAS fireplace inserts and all Attika gas stoves can be operated with biogas.

Attika gas fireplaces can be operated with both L gas and H gas. As H gas has a higher output, the outgoing output (heat output) will also increase. This is not a problem as the stove is designed for both types of gas.

Even if it is not visible from the outside, the inside of the gas installation can be dirty. Dirt and dust can cause malfunctions. This is why regular maintenance is important to ensure the proper operation of your gas fireplace. In addition to cleaning, maintenance also involves checking the technical components and tightness. Contact your local specialist for more information.

You can clean the glass panes on the outside of the gas fireplaces yourself. We do not recommend cleaning the inside of the glass panes, as you would have to remove the panes. Before cleaning the outside of the glass ceramic panes, please check whether your gas fireplaces have an anti-reflective glass coating. If the wrong agent is used to clean an anti-reflective glass, the coating may be destroyed and the anti-reflective effect will no longer be present. For a glass ceramic pane without a special coating, use a glass ceramic cleaner. For panes with an anti-reflective coating, please use a special cleaner.

We recommend that you do not remove the glass pane yourself. The positioning of the various components in the interior of the gas fireplace such as ceramic logs, ceramic chips, filaments, etc. have an important function and should not be moved. If the glass ceramic pane is removed, the components can be displaced and the proper operation of the gas fireplace is no longer guaranteed.

No, a faulty LED light should be replaced by a qualified technician. To do this, please contact your nearest Attika dealer.

In the event of commissioning, maintenance or an unexpected error message, the specialist must have direct access to the electrical components.

You do not need to do anything to the components in the service door yourself. Carefully remove accumulated dust with a hoover from time to time.

Yes, you can change the gas cylinder yourself.

You can obtain spare parts for your Attika fireplace from an Attika dealer. It is best to contact the dealer from whom you purchased your fireplace.

The dealer will identify the correct spare part, order it for you and, as a rule, also carry out the installation.

To ensure the correct spare part is ordered, the following details are helpful:

• Name of the stove or fireplace


• Year of manufacture


• Serial number, visible on the appliance or on the CE mark


• A photo showing the entire fireplace


• A close-up photo of the spare part required


• Invoice or proof of purchase from the dealer

If you do not know who originally sold and installed your Attika fireplace – for example, following the purchase of a property with an existing fireplace, or if the dealer has gone out of business – please contact a current Attika dealer in your area.

Spare parts are components that do not normally sustain damage when a fireplace is used correctly. Wear parts are subject to stress through normal use and wear out over time.

Spare parts:
If a fault occurs, the Attika dealer will determine whether it is covered by the warranty. If the defect is covered by the warranty, Attika will decide how the fault is to be rectified. If a repair is required, the dealer will ensure it is carried out professionally.

Wear parts:
These include, for example, seals or firebox linings. These parts are subject to natural wear and tear and are therefore subject to a charge – similar to tyres or oil in a car.

There is no one-size-fits-all answer to this. If you have any health concerns, you should always consult your doctor.

There is no particular reason to avoid gas fireplaces during pregnancy. If in doubt, please consult your doctor.

You can find a stove showroom near you using the Attika dealer locator. There you’ll find suitable dealers and showrooms in your area.

Here you’ll find a showroom near you.

Electric fireplaces do not use real flames, but instead use technologies such as LED lighting with water vapour or a flame technology that works with HD screens to simulate a realistic flame effect. This provides the atmosphere of a fire without the risks of real flames.

Our electric fireplaces are installed by our dealers. With the help of our dealer map, you can easily find a dealer near you and contact them directly.

Yes, there is a wide range of different electric fireplaces. Some models, such as Hybrid Mist, create flame effects using water vapour and LED light, while other electric fireplaces, such as E-One (only available in Switzerland), work with modern flame technology and HD screens. So you can find the right solution for every taste.

The energy consumption of an electric fireplace varies depending on the model, ranging from 125 watts to 450 watts. You can find more detailed information in the technical data of the respective device.

Yes, electric fireplaces are generally safer for households with children or pets because they do not produce real flames and the surfaces often remain cool. Nevertheless, to avoid accidents, it is important to always ensure that they are placed and operated safely.

Yes, electric fireplaces can provide heat, but this varies from model to model. Kalfire E-One (only available in Switzerland) is an example of an electric fireplace that can optionally be equipped with a heating module to provide heat.

It depends on the model. Some electric fireplaces, such as the Hybrid Mist, offer app control that allows you to conveniently customise various functions using your smartphone.

No. Electric fireplaces do not require a chimney or special ventilation because they do not burn and therefore do not produce smoke or exhaust gases. This allows for flexible placement in almost any room without the need for structural changes.

An electric fireplace simulates the appearance of a traditional fireplace and uses various technologies to create realistic flame effects.

On the one hand, there are models, such as Hybrid Mist, which use LED lights and water vapour to create realistic flame effects. Then there are other electric fireplaces, such as E-One (only available in Switzerland), which work with modern flame technology and HD screens.

No, electric fireplaces produce neither smoke nor odours, as no combustion takes place. This makes them particularly suitable for indoor use and for people who are sensitive to smoke or odours.

Our electric fireplaces are available from our dealers. With the help of our dealer map, you can easily find a dealer near you and contact them directly.

The placement of an electric fireplace depends on various factors. To ensure that your desired location is suitable, we recommend that you check with one of our dealers. Use our dealer map to find a dealer near you.

The water quality has a great influence on the cleanliness of the parts that come into contact with the water, as well as on the service life of the atomiser.
Demineralised or filtered/decalcified water should be used for the electric fire. Depending on the design of the devices and the water quality, it may be necessary to clean them every two weeks.

Electric fireplaces have a minimal influence on the indoor climate. Models with a heating function can increase the room temperature without changing the humidity. However, the influence of larger systems or high-performance heating modules can be more pronounced and the heat output can noticeably change the indoor climate.

Please refer to the manual for instructions on how to clean and care for your electric fireplace. You will find detailed information on safe and gentle cleaning.

Electric fireplaces are low maintenance, but should be regularly inspected for visible damage or wear and kept clean. Models with steam technology require occasional maintenance, while models with screens do not require any special care. In the event of technical problems or malfunctions, we recommend that you contact your dealer or our customer service department.

Bioethanol fireplaces differ according to burner type and design. There are manual and automatic models, as well as freestanding fireplaces, wall-mounted models and built-in fireplaces.

Manual Bioethanol fireplaces are filled, lit and extinguished by hand.

Automatic Bioethanol fireplaces operate using an automatic pump and modern burner technology. Depending on the model, they allow for flame adjustment and convenient operating via remote control, a control panel on the unit or an app.

There are various design options available: bioethanol stoves in the form of the classic Attika stove, Nice Table Top, Austin and Milan are freestanding models for flexible placement. Denver and Montreal are built-in solutions for integration into walls. The Denver series can also be integrated into furniture.

Yes, Bioethanol fireplaces produce real flames.

Bioethanol burns almost residue-free – no smoke, fine dust or ash. This creates a real view of the flames without the need for traditional wood burning.

Yes, a Bioethanol fireplace is safe when used correctly in accordance with the manufacturer’s instructions. Safety also depends on the type of burner.

Automatic burners offer additional safety features. They are not filled by hand and cannot be refilled whilst the burner is still too hot. With manual burners, safe operation is more the responsibility of the user. It is therefore essential to follow the user manual carefully.

Yes, regular ventilation is important when using a Bioethanol fireplace. The exact specifications regarding air exchange depend on the volume of the room.

Please refer to the user manual for details on how often and for how long you should ventilate the room.

Bioethanol fireplaces are available from our dealers. Use our dealer map to find a dealer near you and contact them directly.

Bioethanol fireplaces produce neither smoke, fine dust nor ash. Therefore, operation without a chimney is generally possible. However, different regulations may apply depending on the country.

Note for Switzerland:
In Switzerland, bioethanol fireplaces are designed for operation at up to 2 kW. Bioethanol fireplaces with a heat output of more than 2 kW must not be operated without a fireplace connection.

Our bioethanol stoves for Switzerland are designed to be operated without a chimney.

We recommend that you familiarise yourself with local building regulations before installation and, if necessary, consult your installer

Whether a Bioethanol fireplace requires electricity depends on the type of burner. Manual Bioethanol fireplaces do not require electricity, whereas automatic models do.

Manual Bioethanol fireplaces are filled, lit and extinguished by hand. They can be operated without a power source.

Automatic Bioethanol fireplaces require a power connection, as the ignition, sensors and control systems are electrically operated.

Yes, a bioethanol stove becomes hot during use. Do not touch the glass panels or the top cover plates whilst the stove is in use or immediately afterwards.

The required safety distances depend on the model and the installation situation. Always maintain the minimum distances from flammable materials. You will find the exact details regarding safety distances in the user manual for the relevant bioethanol stove.

Bioethanol fireplaces are maintenance-free. Regular maintenance by qualified personnel is not required.

Bioethanol burns almost residue-free – producing no smoke, fine dust or ash. Check the fireplace regularly for external dirt and always follow the manufacturer’s instructions for safe use as set out in the user manual.

Yes, certain bioethanol stoves can be controlled via an app. These include the Attika bioethanol stoves CARO BIO, NEXO BIO and VIVA L BIO, as well as the Denver F6 model.

A bioethanol fireplace must be fuelled with high-quality Bioethanol. This helps to prevent malfunctions and ensures reliable operation.

Bioethanol burns almost residue-free, leaving no smoke, fine dust or ash. This makes cleaning the fireplace easier. Regular checks by qualified personnel are not required.

For operation, we recommend Decoflame fuel with an alcohol content of 96.5%–97.5%.

A bioethanol fireplace is fuelled by Bioethanol and produces real flames without smoke, fine dust or ash. Depending on the model, there are manual and automatic versions available.

Manual bioethanol fireplaces are filled and lit by hand. Automatic models feature a controlled filling system using a pump and, depending on the model, allow for convenient operating via remote control, a control panel on the unit or an app.

Attika bioethanol stoves are fitted with safety mechanisms and sensors. The controlled refuelling system helps to prevent overfilling and makes handling the fuel safer.

If flexible placement is a priority, a bioethanol fireplace is a suitable solution. However, it should not be regarded as a heating appliance.

Bioethanol fireplaces are particularly suitable where there is no traditional wood fireplace or gas connection. Gas fireplaces are a sensible choice if a permanently installed solution is required and the structural requirements for operation with natural gas or liquid gas are met.

Bioethanol burns almost residue-free, although this depends heavily on the quality and purity of the fuel.

For use in a bioethanol fireplace, we recommend Decoflame fuel with an alcohol content of 96.5%–97.5%.

As CO₂ is produced during combustion, please always follow the instructions on room ventilation in the user manual.

Bioethanol is produced by fermenting sugar or starch from plant-based raw materials. This process produces alcohol, which is used as Bioethanol fuel for bioethanol fireplaces.

You can purchase Bioethanol for your Bioethanol fireplace from an Attika dealer. Use the dealer map to find a dealer near you.

Bioethanol should be stored in a cool, dry place, protected from direct light and kept away from open flames or heat sources. Use only suitable, tightly sealed containers for this purpose and always store Bioethanol out of the reach of children and pets.

Over time, Bioethanol can deteriorate in quality through contact with air and exposure to light. Canisters that have already been opened should therefore be resealed securely and used up as quickly as possible.

The temperature of the Bioethanol is also important. If the Bioethanol is too cold when lit – below approximately 15°C – it may take longer to ignite or may not ignite at all.

Please also observe the country-specific regulations regarding the storage of Bioethanol. Storage of Bioethanol in quantities of 1,000 litres or more is subject to a reporting requirement.

Manual Bioethanol burners are filled, lit and extinguished by hand. Automatic Bioethanol burners are fitted with electronic control systems and, depending on the model, can be operated via remote control, a control panel on the unit, an app or a smart home system.

Automatic burners utilise modern burner technology. Bioethanol is heated in a sealed tank, ensuring that only ethanol vapours are burnt. This enhances safety, as there is no direct contact between the flame and the liquid. In addition, depending on the model, automatic burners are equipped with sensors, automatic ignition, an automatic shut-off function, a controlled pump and safety mechanisms. This ensures precise filling, controlled flame regulation and safe operating conditions.

Manual burners do not require electricity and are easy to use. However, the flame is not automatically regulated or extinguished.

Yes, a Bioethanol fireplace can be an alternative when it comes to real flames and a cosy, fireside atmosphere. However, it should not be regarded as a heating appliance.

Bioethanol is particularly suitable for situations where you want a fire without having to use wood or a gas connection. Unlike wood fireplaces or gas fireplaces, the focus with Bioethanol is not on the heat output, but on the view of the flames.

A Bioethanol fireplace should only be cleaned once it has cooled down completely. Use a soft, slightly damp cloth and avoid harsh cleaning agents.

As Bioethanol burns almost residue-free, it generally produces neither smoke nor ash. However, depending on air currents, the flame may be disrupted, which can occasionally lead to soot build-up. This can be removed with a damp cloth.

Gently wipe down the surfaces and carefully remove any dirt from the burner area.

Bioethanol can change when it comes into contact with air, which may affect the quality of combustion. The fuel should therefore be used up as completely as possible and should not be left in the Burner unnecessarily before prolonged periods of non-use.

In manual burners, Bioethanol evaporates even if it is not burnt. For periods of prolonged non-use, it is therefore advisable to fill the Burner with only as much Bioethanol as is likely to be needed and to allow the fuel to burn out as completely as possible.

The instructions in the user manual for the respective Burner must always be followed.

If a bioethanol fireplace fails to ignite, there may be various reasons for this, depending on the type of burner. Common causes include insufficient fuel, Bioethanol that is too cold, or an error message on automatic models.

With a manual burner, Bioethanol must be added before each use. If the burner is not in use, the alcohol may evaporate. If there is no Bioethanol, or too little, the fireplace will not ignite.

With an automatic Burner, the cause may also be Bioethanol that is too cold. In addition, the appliance may display an error message, for example if a safety mechanism is activated or the operation has not been carried out correctly. In this case, please check the instructions in the user manual.